Shipping and Delivery Policy
All shipping services used by VELT provide a tracking number and insurance for the cost of your package.
FREE* shipping in Canada
$15 shipping to the U.S.
International shipping is $50.
Additional 0-2 business day processing time is required.
*Please be aware of customs and duty fees the customer will be liable to pay in any destination outside of Canada. We are not responsible for any parcels returned for unpaid customs fees and will not issue refunds under these circumstances. If you have any other delivery questions contact us at email@example.com.
Shipping costs and duties for uncollected packages will not be paid by VELT Designs.
*Please note that it is the responsibility of the customer to pickup the package from the postal station within the holding period. In the case where the package is left unclaimed and is shipped back to us, the customer is responsible for the shipping charge incurred for the delivery, as well as the shipping cost and duties charged to veltdesigns.com by the carrier for the return delivery.
The item(s) must not be altered or worn and be accompanied by original tags and must be in perfect original sale-able condition.
Shipping fees are not refundable.
The balance will be refunded to your credit card after the reception of the item at the VELT warehouse. All returns must be authorized by us prior to the return.Please contact us by email through firstname.lastname@example.org .The return authorization number must be clearly written on the outside of the package.
Additionally, returns should be shipped with a service providing a tracking number and insurance, as we are not responsible for delayed or lost packages. Any returns received without a Return Authorization number or that do not comply with the above may be denied at the discretion of VELT.